Support — Default Values Everywhere for Jira
Contact: support@klix.nc · Hours: Monday–Friday, business hours in New Caledonia time (UTC+11) · Languages: English, French
| Severity | Example | First response |
|---|---|---|
| Critical | App blocks work item creation or edits wrong data | within 24 hours |
| Normal | A rule does not apply as expected | within 1 business day |
| Question / request | "Can it do X?" | within 2 business days |
Before writing to us: open the app's admin page → Activity log and include the work item key, the channel used (Create button, backlog, API, email, portal) and a screenshot of the rule.
Known limits: fields required at creation are only covered by the Create dialog; the compact Create view is covered after creation; priority is not replaced after creation (use the project's priority scheme); completion after creation takes a few seconds (up to a few minutes during Atlassian incidents); "External System Import" (CSV) is not covered; changes appear in the history under the app's name. Full guide: https://docs.klix.nc/.
Contact : support@klix.nc · Horaires : du lundi au vendredi, heures ouvrées de Nouvelle-Calédonie (UTC+11) · Langues : anglais, français — mêmes délais et mêmes informations à fournir que ci-dessus.